N7 | Moon & Sun Couple Photo Necklace - A Pair

NON-CUSTOM ORDERS

If you've placed a standard, non-custom order, please be aware that we make it a priority to ship your items promptly. These orders are typically shipped within 24 hours of your purchase, ensuring that you receive your chosen products quickly.

CUSTOM ORDERS

For those who have opted for custom orders, we want to ensure that you receive the highest quality and attention to detail. Custom orders involve a meticulous crafting process, and as such, may take up to 3-5 business days to be expertly created and prepared for shipment. We appreciate your patience as we work diligently to deliver a personalized product that meets your unique specifications.

If your order includes multiple items, don't worry! We'll ship each item as soon as it's ready, so you can enjoy it sooner. This may mean you receive separate packages at different times but don't worry. We'll send you an email with tracking information for each package, so you'll always know where your items are.

Once we've prepared your items, we hand them over to our trusted shipping partners. Depending on the shipping method you choose, here are the delivery times:

We ship our amazing products to many countries worldwide. While we can't ship everything everywhere, there's a good chance we can get our products to you. Simply enter your address during checkout to see if we can ship to your location.

Problems with delivery? We're here to help:

Sometimes shipping doesn't go as smoothly as we'd like. If you have any problems with delivery or tracking, it's best to contact the shipping company directly. They're experts at resolving delivery issues, whether it's an incorrect "delivered" notification or a need for more delivery details.

If you're still having trouble, don't hesitate to contact us. Email us at info@imphotoinit.com and we'll get back to you promptly.

Understanding Shipping Times

Our estimated shipping times are our commitment to you. We carefully calculate them based on typical shipping experiences. These times are on business days, which means weekends and holidays are not included. If your order does not meet these estimates, or if you have any questions, please contact us at info@imphotoinit.com and we'll be happy to assist you.

*Please keep in mind that shipping times are estimates only, and we can't guarantee their accuracy.

*Please also note that shipping services vary from country to country. To see the specific services available, enter your complete address during checkout.

If you're shipping internationally, you may be responsible for customs duties and import taxes. It's your responsibility to handle these charges in your own country. Contact your local customs office for more details.

We want you to have a great shopping experience, and our return policy is designed to make it easy. Here's how to return or exchange items with confidence.

FOR CUSTOM ITEMS
When you order something personalized, we put a lot of effort into making it just the way you want it. That's why we can't cancel these orders or accept regular returns. But if something unexpected goes wrong, we'll replace it for you quickly.

FOR NON-CUSTOM ITEMS
For our regular, non-personalized products, you have up to 30 days from the date you receive it to decide if you like it. To make sure you can return it, keep it in its original packaging and in good condition. Don't forget to keep your receipt as proof of purchase.
1. You can expect a refund in 3-7 business days, and it'll be credited back to your original payment method. If you'd rather exchange the item, just contact us within 30 days of receiving it and we'll arrange it for you.
2. We offer free returns worldwide because we really care about making you happy.
3. We also have a 30-day money back guarantee on all of our products, so you can be confident in their quality and your satisfaction.

Simple Return and Exchange Process
1. Start your return by contacting our customer service. If you want a refund, we'll send you a return package with clear instructions and a prepaid shipping label. If you prefer an exchange, we'll send you everything you need.

2. Pack your return carefully, fill out the return form, and send it to us. We'll process it within 24 hours. Your refund will be credited to your account within 3 business days, and if you're exchanging, we'll ship your new item immediately, subject to availability.

We're not just here to sell you great products; we're here to make sure you're happy with your experience. Let's work together to make returns and exchanges easy, so your experience with us is as outstanding as the items we offer.

We really care about giving you the best bracelets and necklaces. We believe in our products and want you to be happy with your purchase. That's why we have a special offer for you: a one-year warranty on all our bracelets and necklaces.

Here's what our guarantee covers:

Our custom products are all handmade, so we can't guarantee that each one is identical. However, if there are any problems with craftsmanship or production, we will provide a full refund or replacement. In other words, if your bracelet or necklace has any problems due to the way it was made or the materials used, we've got you covered. Just email us at info@imphotoinit.com and we'll either fix it or send you a new one, free of charge.

To use your warranty, please follow these steps

1. Contact us: Send an email to info@imphotoinit.com. Explain what's wrong with your bracelet or necklace, and be sure to include your order number and a photo showing the problem.

2. Our response: We'll review your claim and respond within 12 hours with instructions on what to do next.

3. Review and resolution: Once we receive your item, we'll inspect it and either repair or replace it if it's covered by our warranty.

Please note that our warranty does not cover normal wear and tear, loss of your item, theft, accidents, or damage caused by improper care. Also, we can't change the design of your item; we'll use the same one from your original order.

We want you to cherish your bracelet or necklace, and we'll do everything we can to make sure you're completely satisfied with it. If you have any questions or concerns, please don't hesitate to contact us at info@imphotoinit.com. We're here to help!